Refund & Cancellation Policy

Effective Date: 14 July 2026
Last Updated: 14 July 2026

This Refund & Cancellation Policy explains the terms governing cancellations, refunds, replacements, exchanges, subscription cancellations, and payment disputes for products and services offered by Kardport Solutions (“Kardport”, “we”, “our”, or “us”).

By placing an order or subscribing to any Kardport service, you agree to this Refund & Cancellation Policy.

1. Company Information

Registered Business Name

Kardport Solutions

Brand Names

Kardport
Kardport India

Official Websites

https://www.kardport.in
https://connect.kardport.in
https://dine.kardport.in
https://one.kardport.in

Support Email

helpdesk@kardport.in

Phone / WhatsApp

+91 96020 06779

2. Scope

This policy applies to all Kardport products and services, including but not limited to:

Physical Products

NFC Business Cards
NFC Review Cards
Google Review Products
QR Menu Stands
QR Display Products
Smart Business Accessories
Printed Materials
Customized Business Products

Digital Products

Digital Business Cards
QR Codes
Design Files
Website Templates
Branding Assets
Downloadable Products

SaaS Services

Kardport Connect
Kardport Dine
Kardport One
CRM Services
AI Services
Business Automation Solutions

3. Order Cancellation

Before Production or Processing

Orders may be cancelled before production, customization, activation, or shipment begins.

If the order has not entered processing, eligible payments will generally be refunded after deducting any applicable payment gateway charges, taxes, or administrative fees where permitted by law.

Customized Products

Orders involving customization, including but not limited to:

NFC Business Cards
Printed Materials
Personalized QR Products
Custom Designs

cannot normally be cancelled once production has started.

After Dispatch

Orders that have already been shipped cannot be cancelled.

Customers may refer to the Replacement section if an eligible issue exists.

4. Digital Products

Digital products are generally non-refundable once:

Download has started.
Access has been granted.
License has been activated.
Files have been delivered.
Digital content has been accessed.

Exceptions may be considered where required by applicable law or where Kardport determines that a technical issue prevented delivery.

5. SaaS Subscription Cancellation

Customers may cancel recurring subscriptions at any time through their account settings or by contacting our support team.

Cancellation will stop future renewals where applicable.

Unless otherwise required by law or specifically stated in a plan, cancellation does not entitle the customer to a refund for the current billing period.

6. Free Trials

Where a free trial is offered:

No charges apply during the advertised trial period unless otherwise disclosed.
Customers may cancel before the trial ends to avoid future charges where automatic renewal applies.
After conversion to a paid subscription, standard refund terms will apply.

7. Refund Eligibility

Refund requests may be considered in circumstances such as:

Duplicate payment.
Multiple charges for the same order.
Payment processed but order could not be fulfilled by Kardport.
Technical failure preventing service activation where Kardport is unable to resolve the issue within a reasonable time.
Other situations where applicable law requires a refund.

Refund approval is subject to verification.

8. Situations Where Refunds Are Normally Not Available

Refunds will generally not be provided for:

Change of mind after purchase.
Incorrect product selection by the customer.
Failure to read product descriptions.
Lack of compatibility with third-party devices not specified by Kardport.
Customer’s failure to use the service.
Subscription periods already used.
Customized or personalized products after production has started.
Digital products already delivered or downloaded.
Services completed according to the agreed scope.

Nothing in this section limits any rights that cannot be excluded under applicable consumer protection laws.

9. Duplicate Payments

If duplicate payments occur due to a technical error, customers should contact us with:

Order Number
Transaction ID
Payment Screenshot

Verified duplicate payments will generally be refunded to the original payment method.

10. Failed Transactions

Where payment is deducted but the order is not confirmed:

The payment may automatically reverse according to the payment provider’s policies.
If the reversal does not occur within the expected timeframe, customers should contact both the payment provider and Kardport.

11. Replacement Policy

Eligible replacement requests may include:

Manufacturing defects.
Physical damage during transit.
Incorrect product received.
Wrong quantity delivered.

Replacement requests should be submitted within 48 hours of delivery with supporting photographs and, where possible, an unboxing video.

Kardport reserves the right to inspect or verify claims before approving a replacement.

12. Return of Products

Where a return is approved:

The product must be returned in its original condition unless the issue relates to manufacturing defects or transit damage.
Original accessories and packaging should be included where reasonably possible.
Customers should follow the return instructions provided by Kardport.

Unauthorized returns may not be accepted.

13. Refund Processing Time

Once approved, refunds are generally processed within 5 to 10 business days.

Actual credit timelines depend on:

Bank
Card Issuer
UPI Provider
Payment Gateway
Financial Institution

Kardport is not responsible for delays caused by third-party financial institutions after the refund has been initiated.

14. Refund Method

Approved refunds will generally be issued using the original payment method.

Where this is not reasonably possible, Kardport may use another lawful method after verifying the customer’s identity.

15. Chargebacks

Customers are encouraged to contact Kardport before initiating a payment dispute or chargeback.

Fraudulent or abusive chargebacks may result in:

Suspension of Services.
Account restriction.
Recovery proceedings where legally permissible.

16. Fraud Prevention

Kardport reserves the right to refuse refunds where there is reasonable evidence of:

Fraud.
Abuse of promotional offers.
Repeated misuse of refund requests.
Identity manipulation.
Unauthorized payment activity.

17. Taxes & Fees

Where applicable:

Taxes already remitted to government authorities may not always be refundable.
Payment gateway charges or other third-party processing fees may be deducted where permitted by applicable law and clearly disclosed.

18. Force Majeure

Refund delays resulting from events beyond Kardport’s reasonable control, including natural disasters, government restrictions, internet outages, banking failures, or other force majeure events, shall not constitute a breach of this Policy.

19. Contact Us

For refund, cancellation, or replacement assistance, contact:

Kardport Solutions

Website

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